> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tensormesh.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Support & Community

> Get help through support tickets or join our Slack community

Tensormesh offers two primary channels for getting help: our **ticketing system** for tracked support requests and our **Slack community** for real-time collaboration.

***

## Support Tickets

Support tickets provide a formal, tracked way to get help from our team. Each ticket is assigned a unique identifier and tracked through resolution.

### Creating a Support Ticket

<Steps>
  <Step title="Navigate to Contact Us">
    Navigate to **Management → Contact Us** in the sidebar.
  </Step>

  <Step title="Click New Ticket">
    Click the **"New Ticket"** button in the top right corner
  </Step>

  <Step title="Select Category">
    Choose the appropriate category:

    <AccordionGroup>
      <Accordion title="Bug Report" icon="bug">
        Use this category when reporting issues or unexpected behavior. Include reproduction steps, error messages, and your environment configuration to help us diagnose the problem quickly.
      </Accordion>

      <Accordion title="Question" icon="circle-question">
        For general questions about using Tensormesh, configuration options, or clarification on features. If you need quick answers, consider asking in Slack first.
      </Accordion>

      <Accordion title="Feature Request" icon="lightbulb">
        Submit ideas for new features or improvements to existing functionality. Describe the use case, expected behavior, and how it would benefit your workflow.
      </Accordion>

      <Accordion title="Other" icon="ellipsis">
        For inquiries that don't fit other categories, such as partnership opportunities, general feedback, or other non-technical topics.
      </Accordion>
    </AccordionGroup>
  </Step>

  <Step title="Provide Details">
    Include a clear, descriptive title and detailed information:

    * Steps to reproduce (for bugs)
    * Expected vs actual behavior
    * Environment details (deployment type, model, configuration)
    * Relevant logs or error messages
  </Step>

  <Step title="Attach Files (Optional)">
    Add screenshots, log files, or other supporting documents to help the team diagnose your issue faster.
  </Step>
</Steps>

### Ticket Lifecycle

<Steps>
  <Step title="Open" icon="envelope">
    Ticket has been created and is awaiting response from the support team
  </Step>

  <Step title="In Progress" icon="spinner">
    A team member is actively working on your ticket
  </Step>

  <Step title="Waiting for Response" icon="clock">
    We've replied and are waiting for additional information from you
  </Step>

  <Step title="Closed" icon="check">
    The issue has been resolved or the question has been answered
  </Step>
</Steps>

***

## Slack Community

The Tensormesh Slack community is an active workspace where users, developers, and the Tensormesh team collaborate in real-time.

### Why Join Our Slack Community?

<CardGroup cols={2}>
  <Card title="Community Support" icon="users">
    Get answers from experienced users across different time zones.
  </Card>

  <Card title="Direct Access" icon="headset">
    Tensormesh engineers actively participate and answer technical questions.
  </Card>

  <Card title="Real-Time Collaboration" icon="bolt">
    Immediate back-and-forth conversations for troubleshooting and brainstorming.
  </Card>

  <Card title="Early Access" icon="bell">
    Be the first to hear about new features, beta programs, and platform updates.
  </Card>
</CardGroup>

### Getting Started on Slack

Join our Slack workspace: [tensormesh.slack.com](https://tensormeshsaa-w2c5033.slack.com)

<Steps>
  <Step title="Get Your Invite">
    Click the link above or use the invite link provided in **Contact Us → Slack Community**
  </Step>

  <Step title="Sign In">
    Create a Slack account or sign in with an existing account
  </Step>

  <Step title="Complete Your Profile">
    Add your name and a brief description of your use case
  </Step>
</Steps>

### Community Guidelines

<Warning>
  **Please follow these guidelines to keep our community welcoming and productive:**
</Warning>

* **Be respectful** — Treat all community members with courtesy and professionalism
* **Stay on topic** — Use the appropriate channel for your question or discussion
* **Share knowledge** — If you solve a problem, share the solution to help others
* **No spam or self-promotion** — Keep discussions focused on Tensormesh and related technologies
* **Keep it public** — Ask questions in channels rather than DMs so everyone can learn