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POST
https://api.tensormesh.ai
/
v1
/
support
/
tickets
Create Ticket
curl --request POST \
  --url https://api.tensormesh.ai/v1/support/tickets \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '
{
  "subject": "<string>",
  "userId": "<string>",
  "type": "TICKET_TYPE_UNSPECIFIED",
  "message": "<string>"
}
'
{
  "ticket": {
    "ticketId": "<string>",
    "subject": "<string>",
    "requesterUserId": "<string>",
    "status": "TICKET_STATUS_UNSPECIFIED",
    "type": "TICKET_TYPE_UNSPECIFIED",
    "conversations": [
      {
        "userId": "<string>",
        "userName": "<string>",
        "userRole": "USER_ROLE_UNSPECIFIED",
        "content": "<string>",
        "createdAt": "2023-11-07T05:31:56Z"
      }
    ],
    "createdAt": "2023-11-07T05:31:56Z",
    "updatedAt": "2023-11-07T05:31:56Z"
  }
}

Authorizations

​
Authorization
string
header
required

Bearer authentication using an access token. Format: Bearer <access_token>

Body

application/json

CreateTicketRequest is the request to create a support ticket.

​
subject
string

Ticket subject.

​
userId
string

User who creates the ticket.

​
type
enum<string>
default:TICKET_TYPE_UNSPECIFIED

TicketType represents the category of a support ticket.

Available options:
TICKET_TYPE_UNSPECIFIED,
TICKET_TYPE_BUG_REPORT,
TICKET_TYPE_FEATURE_REQUEST,
TICKET_TYPE_IMPROVEMENT_SUGGESTION,
TICKET_TYPE_QUESTION,
TICKET_TYPE_OTHER
​
message
string

Initial conversation message content.

Response

A successful response.

CreateTicketResponse is the response after creating a ticket.

​
ticket
object

Ticket represents a support case.